Return Policy
Return & Refund Policy
At YourLifePulse, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to make it right.
⚠️ Important: Eligibility for Returns
We only accept returns for product quality issues. Returns will not be accepted for reasons unrelated to product quality, including but not limited to: change of mind, incorrect size selection, or personal preference. Please review the product details carefully before placing your order.
Return Window
You have 30 days from the date of delivery to request a return or refund for eligible quality-related issues.
Step-by-Step: How to Initiate a Return
- Email Us — Send an email to lifepulse0303@gmail.com with the subject line: "Return Request – [Your Order Number]"
- Choose Your Request Type — Let us know whether you would like a Return & Refund (send the item back) or a Refund Only (keep the item, where applicable).
- State Your Reason — Provide the reason for your return (e.g., item not as described, damaged, wrong item received). A clear reason helps us process your request faster.
- Upload Evidence — Attach clear photos or videos showing the defect, damage, or discrepancy. This is a critical step — the more detailed your evidence, the faster your claim is resolved.
- Wait for Our Response — We will review your request and respond within 2 business days with return instructions or a resolution.
- Ship the Item Back (if required) — Pack the item securely in its original packaging and use a tracked shipping method. Upload the tracking number to us via email once shipped. Do not return items without receiving instructions from us first.
Who Pays for Return Shipping?
| Scenario | Who Pays Shipping? | Refund Method |
|---|---|---|
| Defective / Wrong Item | We cover it | Full refund (incl. original shipping) |
| Changed Mind | Not eligible for return | N/A |
| Low Value / Severely Damaged | N/A (keep the item) | Full or partial refund |
Refund Only — No Need to Ship Back
In certain cases, we may offer a Refund Only solution where you keep the item and still receive a refund. This typically applies when:
- The item is significantly not as described
- The item arrived broken or missing parts
- The return shipping cost is disproportionately high compared to the item's value
Each case is evaluated individually. If approved, the refund is processed promptly.
Refund Timeline
- Inspection — Returned items are inspected within 3–7 days of receipt.
- Refund Issued — Once approved, we issue the refund immediately.
- Bank Processing — Funds typically appear within 7–15 business days depending on your payment method. PayPal refunds are usually faster (within 24 hours).
Tips for a Smooth Return
- Take clear, well-lit photos showing the defect and the shipping label
- Always use a tracked shipping service when returning items
- Email us promptly — the sooner you contact us, the faster we can help
Contact Us
For all return and refund enquiries, please email: lifepulse0303@gmail.com
We aim to respond within 2 business days.